Thank you for choosing ARTADDICT, the web design company that sells digital products for companies and natural persons. We appreciate your trust and support, and we want you to be happy and satisfied with our products and services. That is why we offer a fair and transparent refunds and returns policy for our customers.
This policy explains how, when, and under what conditions you can request a refund or return a product that you have purchased on our website. This policy also informs you of the process, fees, and timeframes for product returns and refunds, and the contact information for customer support.
This policy was last updated on 10.02.2024 and applies to all customers who have purchased a digital product on our website. By purchasing a digital product on our website, you agree to the terms of this policy. If you do not agree with this policy, please do not purchase a digital product on our website.
1. What is a digital product?
A digital product is any product that is delivered electronically, such as a web design, a software, an e-book, a video, or an audio. A digital product is not a physical product that can be shipped, handled, or stored.
2. How can you request a refund or return a product?
If you are not satisfied with a digital product that you have purchased on our website, you can request a refund or return the product within 14 days of the purchase date, by following these steps:
– Step 1: Contact our customer support team by email at scumpavoastra1@gmail.com, and provide the following information:
– Your name and email address
– Your order number and date
– The name and description of the digital product
– The reason for requesting a refund or returning the product
– Step 2: Wait for our customer support team to review your request and reply to you by email. We will try to respond to your request within 24 hours, but it may take longer depending on the volume of requests.
– Step 3: If your request is approved, we will process your refund or return the product to you by email. We will also send you a confirmation email with the details of the refund or return.
3. What are the conditions for requesting a refund or returning a product?
We offer a full or partial refund or return for a digital product that you have purchased on our website, if one or more of the following conditions are met:
– The digital product is defective, damaged, or corrupted, and we are unable to fix it or provide a replacement within a reasonable time.
– The digital product is not as described on our website, and it does not meet your expectations, requirements, or specifications.
– The digital product is not delivered to you within the agreed time frame, and we are unable to deliver it within a reasonable time.
– The digital product is not compatible with your equipment, software, or services, and we are unable to make it compatible within a reasonable time.
We do not offer a refund or return for a digital product that you have purchased on our website, if one or more of the following conditions are met:
– You have changed your mind about the digital product, and you no longer want or need it.
– You have used or consumed the digital product, and you have no proof of purchase or delivery.
– You have violated the terms and conditions of our website or services, or any applicable laws or regulations, by using or sharing the digital product in an unauthorized or illegal manner.
We reserve the right to refuse or limit any refund or return request, at our sole discretion, if we believe that you have abused or misused our refunds and returns policy, or if we have a legal obligation or a legitimate interest to do so.
4. What are the fees and costs involved in requesting a refund or returning a product?
We do not charge any fees or costs for requesting a refund or returning a product, unless one or more of the following conditions are met:
– You have requested a refund or returned a product more than once for the same or similar reason, and we have determined that your request is unreasonable or fraudulent.
– You have requested a refund or returned a product after the 14-day period, and we have agreed to process your request as an exception or a goodwill gesture.
– You have requested a refund or returned a product that is not eligible for a refund or return, and we have agreed to process your request as an exception or a goodwill gesture.
In such cases, we may charge you a reasonable fee or cost for processing your request, such as an administrative fee, a transaction fee, or a restocking fee. We will inform you of the amount and the reason for the fee or cost before processing your request, and we will deduct it from the refund amount or add it to the return amount.
5. How long does it take to process a refund or return a product?
We will process your refund or return the product to you within 14 days of receiving and approving your request, unless there are exceptional circumstances that prevent us from doing so. We will use the same payment method and currency that you used to purchase the digital product, unless you agree otherwise. We will not be responsible for any delays or losses caused by factors beyond our control, such as technical issues, force majeure, or your failure to provide us with necessary information or materials.
6. How can you contact us for customer support?
If you have any questions, comments, or feedback about our refunds and returns policy, or if you need any assistance with requesting a refund or returning a product, please contact us by email at scumpavoastra1@gmail.com. We will try to respond to your inquiry within 24 hours, but it may take longer depending on the volume of inquiries.
We appreciate your interest in our digital products and we hope to serve you better. If you have any suggestions or ideas on how we can improve our refunds and returns policy, please let us know. We value your feedback and we are always looking for ways to enhance our customer experience.